Your Privacy Protected
by pakacuci

This Privacy Policy ("Policy") is published by pakacuci to govern how personal information provided by users ("you") is collected, processed, stored and disclosed when using the pakacuci platform, including this website and any related services.

This Policy applies to all registered users as well as general visitors who access pakacuci. By registering an account or continuing to use this platform, you agree to the terms stated in this Policy. If you do not agree, please stop using our services.

pakacuci collects two main categories of user-related information: information provided directly by you and information generated automatically during use of the platform.

Information provided directly by you:

• Full name as stated on official identity documents (MyKad or passport)
• MyKad number or passport number for identity verification purposes
• Active email address and mobile phone number
• Date of birth to ensure compliance with the minimum age requirement of 21 and above
• Bank account or e-wallet details (Touch 'n Go eWallet, DuitNow) for deposit and withdrawal purposes
• Cryptocurrency wallet address (USDT, BTC, ETH) if a crypto payment method is used
• Any information you submit to our support team

Information generated automatically:

• IP address and approximate location based on the network used
• Device type, operating system and web browser version used to access pakacuci
• Session data including pages visited, session duration and in-game actions
• Technical information related to platform performance for service improvement purposes
• Cookie data and session identifiers as described in Section 5

Every piece of information collected by pakacuci is used for specific and legitimate purposes. The following are the main purposes for processing user data:

• Account Management: Creating, managing and verifying user accounts, including the KYC identity verification process required by international licensing requirements.
• Transaction Processing: Processing deposits, withdrawals and any financial transactions made through payment methods supported by pakacuci.
• Customer Support: Assisting you when you contact our 24/7 support team via live chat or email, and maintaining communication records for future reference.
• Security and Fraud Prevention: Monitoring suspicious activity, preventing fraud and protecting the integrity of the platform and other users.
• Legal Compliance: Meeting legal requirements for record retention, financial transaction reporting and compliance with directions from competent authorities.
• Service Improvement: Analysing usage patterns to improve user experience, platform performance and the range of games offered.
• Platform Communications: Sending account-related notifications, policy updates, security alerts and promotional information related to pakacuci (subject to your preferences).

pakacuci does not sell or rent user personal information to any third party for their own marketing or business purposes. However, in certain circumstances, your information may be shared with the following parties:

• Payment Providers: Required transaction information is shared with payment processors such as the FPX platform, e-wallet providers and cryptocurrency exchange networks to process your deposits and withdrawals.
• Game Providers: Limited game session information is shared with game software providers such as PG Soft, Pragmatic Play, JILI and Spribe to enable game functions to operate correctly.
• Licensing Authorities: pakacuci is required to disclose information requested by international licensing regulatory bodies in carrying out their oversight functions.
• Law Enforcement: Where required by a valid court order or official request from law enforcement, pakacuci will comply with those disclosure requirements.
• Technical Infrastructure Providers: Cloud and technical infrastructure service providers used by pakacuci are bound by strict confidentiality agreements and are not permitted to use user data for their own purposes.

Every third party that receives user data from pakacuci is subject to data processing agreements that require them to protect that information to a standard equal to or higher than that practised by pakacuci.

pakacuci uses cookies and similar tracking technologies to improve the user experience and ensure the platform runs smoothly. The following types of cookies are used:

• Essential Cookies: These cookies are required for the basic operation of the platform, including login session authentication and language preference retention. Without these cookies, the platform cannot function properly.
• Performance Cookies: Used to collect information about how users interact with pakacuci, including pages visited frequently and errors that may occur, for improvement purposes.
• Functional Cookies: Allow the platform to remember your preferences such as the language used and display settings to provide a more personalised experience.

You can manage cookie settings through your web browser options. Please note that disabling essential cookies may affect your ability to access and use certain features on pakacuci.

pakacuci implements multiple layers of technical and organisational security controls to protect personal information from unauthorised access, alteration, disclosure or accidental destruction.

• Data encryption during transmission using Transport Layer Security (TLS) protocol
• Storage of passwords in cryptographic hash form that cannot be decrypted
• Role-based access controls that ensure internal staff can only access data required for their duties
• Continuous security monitoring and periodic vulnerability assessments of the platform
• Clear incident response procedures to address any data breaches promptly
• Data storage in secure server environments with strict physical controls

While pakacuci takes all reasonable steps to protect your data, no security system is completely perfect. You also play an important role in protecting your account by using a strong password and not sharing your login credentials with anyone.

As a pakacuci user, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal information we hold about you at any time.
• Right of Rectification: If your information is inaccurate or incomplete, you have the right to request that a correction be made promptly.
• Right of Erasure: In certain circumstances, you may request the deletion of your personal information, subject to record retention requirements mandated by law or licensing.
• Right to Object: You may object to the processing of your data for specific purposes such as marketing communications.
• Right to Restriction: You may request that the processing of your data be restricted while a dispute is being resolved.
• Right to Data Portability: You may request your data in a structured, machine-readable format.

To exercise any of the above rights, please contact our support team via live chat or email at [email protected]. pakacuci will process your request within a reasonable timeframe and inform you of the action taken.

As pakacuci operates under an international licence, your personal data may be stored or processed on servers located outside Malaysia. In such cases, pakacuci ensures that such data transfers are carried out with adequate safeguards in place, including:

• Use of internationally recognised standard contractual clauses between pakacuci and overseas service providers
• Verification that the recipient country or jurisdiction provides an equivalent level of data protection
• Data processing agreements binding all parties involved in handling user data

By using pakacuci's services, you understand and agree that your data may be transferred, stored and processed outside Malaysia in accordance with the terms stated in this Policy.

pakacuci does not knowingly collect any personal information from individuals under the age of 21. Should pakacuci discover that information from an individual below the age limit has been collected without our knowledge, that account will be suspended immediately and the relevant data will be deleted.

If you believe that someone under the age of 21 has registered or is using the pakacuci platform, please notify us through the available support channels so that immediate action can be taken.

Parents and guardians are encouraged to use parental control software and to have open discussions with their children about the risks of online gambling.

pakacuci reserves the right to amend or update this Privacy Policy at any time to reflect changes in data handling practices, legal requirements or changes in the services offered.

Any material changes to this Policy will be communicated to registered users via in-platform notifications or through the registered email address. The effective date of the latest version will always be displayed at the top of this page.

Continued use of the pakacuci platform after an amendment takes effect will be considered your acceptance of the latest version of the Privacy Policy. If you do not agree with any changes, you have the right to close your account by contacting our support team.

For any enquiries regarding this Privacy Policy or to exercise your rights as a user, please contact us: [email protected]